Managed IT Outsourcing
and Cloud PBX Solutions for Small Business
We are a team with more than 20 years of experience providing IT Solutions to Small Businesses with remote workers and one or multiple branches in diverse industries like healthcare, food, call centers, construction, retail, logistics and more.
Mitecnico, your company’s IT in the best hands. We take care of your IT so you can focus on your business.
Our company currently manages more than 1,500 computers from diverse companies, empowering their IT to help them achieve their business goals.
It doesn’t matter if your team work entirely at the office or does hybrid work, we can provide realtime and reliable IT support wherever they are.
Let us transform your IT difficults in advantages to your company.
Problems with your company’s Computers, Network or Servers?
Our staff is expert in the management of Linux and Windows Servers, PFSense and Mikrotik Firewall, Software Licensing, Backup Systems, protection against viruses and computer attacks, we also have experience in managing computer inventories, licenses. Whatever the problem that arises in your IT Area, we help you find the solution.
SERVER TECHNICAL SUPPORT
Emergency Services: We understand that a server failure can seriously affect your business, for this reason we have expert technicians available to provide priority attention to emergencies that may arise with the most important equipment in your company, we provide technical support by telephone or remotely with a response time of 15 to 30 minutes and, if necessary, a face-to-face service is performed with a response time of 1 to 2 hours depending on the distance of the closest available technician.
Tailored Service: Each company is different, that is why we carry out an in-depth analysis and based on that we propose solutions to improve your current servers, acquire new ones or implement Mirrors in the Cloud: that allow you to continue your business in the event of a local failure.
BACKUPS
Backup of all your information by network on a NAS or even in the Cloud. With our help we can help you find the best option.
IT OUTSOURCING
We support your different business’ critical IT areas while reducing costs and brings a quality service with fast response times, and a team willing to solve all requests from preventive maintenance of computers, slow computers to the installation of Servers (Windows, and Linux).
Many clients have trusted us over 20 years of experience in the business and corporate sector, with high levels of satisfaction and high retention rates.
We have helped our clients to implement friendly, safely and efficiently remote work for their collaborators,
CLOUD PBX PHONE SYSTEM FOR BUSINESS
Look more professional, with a virtual operator (PBX), extension system, call transfer between team members, conferences and much more.
Affordable phone system without additional devices, you can use your smartphone, this is a customized solution that fits the needs of your business.
HELP DESK AND COMPUTER TECHNICAL SUPPORT
We have an advanced Helpdesk Software that allows you to know the status of your services at all times and generate effective reports on the behavior of your company’s IT Area to support decision-making for the optimization and modernization of IT resources.
Our Plans
Your company’s IT in the best hands. We take care of IT area to each size business.
Essential
It helps your computers running and guarantees a minimum of visits in case of failure.- Includes 10 monthly remote tickets of Remote end user IT Support.
- Access and printing support to your business apps.
- Computer Inventory.
- On/offboarding management process.
- Application provisioning and credential management.
- Cloud organization & policy configuration.
Unlimited
Your outsourced help desk, with unlimited remote support.- Unlimited monthly remote tickets of Remote end user IT Support.
- Priority remote real-time IT support
- Login and printing support to your business apps
- Computer Inventory.
- On/offboarding management process.
- Application provisioning and credential management.
- Cloud organization & policy configuration.
- Service Reports.
- Server and Backup Monitoring.
- On-site IT Support (for an additional fee).
Custom
Your business require special features, we're ready to help.- Built specially to your business.
- Improve the SLA.
- Your company will get tailored service.
- Specially designed for complex IT infrastructures.
Customers
Our fast, reliable, remote and on-site service has allowed us to establish long-term relationships with many companies in diverse industries for more than 20 years.
Here are some of them.
Contact us
Get in touch!
Questions? Do not hesitate to contact us, our advisers are at your disposal for any suggestion.
You can do it by any of the following channels.
PHONE
LOCATIONS
San Juan, PR
Bogota, CO
Medellín, CO
Cali, CO